1. When will you ship my order?
2. What forms of payment do you accept?
3. Do I need to pay tax for Custom Clearance?
If you expect us to specially handle your parcel, please contact us after placing an order or leave a message when you check out.
4. Is it safe to share my credit card information on the internet?
5. What do I do if I have not received my order?
Once your order has been sent, you will receive a dispatch confirmation email which will advise the tracking number and site. If your order has not arrived by the estimated delivery date noted on our site, we're here to help.
Please note that this is only an estimated date and before contacting us can you check the following:
- Sign into your account to check we have the correct delivery address for your order and your contact details are up to date.
- Check to see if you have a delivery card from one of our carriers. Your parcel may be awaiting collection at a local sorting office or delivery depot, or you may need to arrange redelivery.
- Check with your neighbours to see if they have accepted the parcel on your behalf.
- Look in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.
If your order has not arrived after estimate shipping time, and you are certain that it isn't with a neighbour or another member of your household, please Contact Us and we will investigate further and arrange a replacement item to be sent.
6. How to download non-watermarked pictures of ordered items?
Please click here for details about how to download non-watermarked pictures on our website.